No-Harm Return Policy

At G.O.A.T. Electronics, we aim to provide an exceptional customer experience. With our No-Harm Return Policy, we extend a hassle-free 30-day return window, surpassing the standard EU consumer rights. You can return your purchase for any reason—no questions asked.

1. Eligibility for Returns

Products can be returned within 30 days of receipt.
Items must be in their original condition, including all accessories, packaging, and accompanying documentation.

2. Returns Without Restrictions

During the first 30 days, you may return products for any reason—whether you’ve changed your mind, found the product unsuitable, or simply decided it’s not what you needed.
If the return is due to a defect or an error in your order, G.O.A.T. Electronics will cover the return shipping costs.
For returns unrelated to defects, shipping costs are the responsibility of the customer.

3. How to Initiate a Return

Contact us at customercare@zaracciotrading.com with your order number and the reason for your return (optional for non-defective items).
We’ll guide you through the return process, including providing a return label if applicable.

4. Conditions and Exclusions

Personalized or heavily used products are not eligible for return.
Items must be returned complete and in the original undamaged packaging for a full refund.
Certain hygiene-sensitive items (e.g., earbuds) may only be returned if unopened.

5. Refund Process

Once the product is returned and inspected, we’ll process your refund within 7 business days to your original payment method.
Refunds include the product price but exclude shipping costs for non-defective returns.

6. Beyond EU Legal Requirements

While EU consumer law guarantees a 14-day cooling-off period, we extend this to 30 days to provide our customers with extra flexibility and convenience.

7. Your Satisfaction Matters

Our No-Harm Return Policy reflects our commitment to your satisfaction and trust. Feel free to shop confidently, knowing you’re covered for any reason.

For questions, reach out to us at customercare@zaracciotrading.com.
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