No-Harm Return Policy
No-Harm Return Policy
At G.O.A.T. Electronics, we aim to provide an exceptional customer experience. With our No-Harm Return Policy, we extend a hassle-free 30-day return window, surpassing the standard EU consumer rights. You can return your purchase for any reason—no questions asked.
1. Eligibility for Returns
- Products can be returned within 30 days of receipt.
- Items must be in their original condition, including all accessories, packaging, and accompanying documentation.
2. Returns Without Restrictions
- During the first 30 days, you may return products for any reason—whether you’ve changed your mind, found the product unsuitable, or simply decided it’s not what you needed.
- If the return is due to a defect or an error in your order, G.O.A.T. Electronics will cover the return shipping costs.
- For returns unrelated to defects, shipping costs are the responsibility of the customer.
3. How to Initiate a Return
- Contact us at customercare@zaracciotrading.com with your order number and the reason for your return (optional for non-defective items).
- We’ll guide you through the return process, including providing a return label if applicable.
4. Conditions and Exclusions
- Personalized or heavily used products are not eligible for return.
- Items must be returned complete and in the original undamaged packaging for a full refund.
- Certain hygiene-sensitive items (e.g., earbuds) may only be returned if unopened.
5. Refund Process
- Once the product is returned and inspected, we’ll process your refund within 7 business days to your original payment method.
- Refunds include the product price but exclude shipping costs for non-defective returns.
6. Beyond EU Legal Requirements
- While EU consumer law guarantees a 14-day cooling-off period, we extend this to 30 days to provide our customers with extra flexibility and convenience.
7. Your Satisfaction Matters
- Our No-Harm Return Policy reflects our commitment to your satisfaction and trust. Feel free to shop confidently, knowing you’re covered for any reason.
For questions, reach out to us at customercare@zaracciotrading.com.
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